Thank you for shopping with Tarissa, where we strive to provide you with high-quality crockery products crafted by experienced artisans. We understand that sometimes issues may arise, and we are here to assist you with our return policy.
**Conditions for Returns:**
- Returns are accepted within 3 days of delivery under the following conditions:
- Damaged or defective product.
- Wrong or missing product.
- Products cannot be returned once used.
- One free replacement is available for undamaged products. Please note that customers are entitled to one free replacement only if the delivered product is not damaged. If a customer wishes to replace the product again due to personal preference, they will be responsible for the shipping charges as specified by the company.
- Returned items must be in their original packaging.
- Merchandise must be unused and in the same condition as received.
- All original papers must be returned with the product.
**Return Process:**
- To initiate a return, please contact our Tarissa Care team via email, text, or WhatsApp to request approval.
- Once your return request is approved, we will arrange for the pickup of the product(s) from your doorstep.
- After the product is picked up, we will issue a store credit for the value of the items returned, which can be used for future purchases on our website. Store Credit validity will be 3 months from the day Credit Note has been issued.
- Please note that shipping charges (if any) paid at the time of placing the order are not refundable.
**Cancellation Policy:**
- Orders cannot be cancelled or altered after 4 hours of placing the order.
- Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if not accepted upon delivery.
- For Cash on Delivery (COD) orders, Tarissa reserves the right to deny future orders.
-In case of prepaid orders, Tarissa will reserve the right to charge 2 way shipping costs. Return requests have to be approved before processing.
**Shipping and Delivery:**
- We use third-party courier services for shipping and are not liable for delays in shipping.
- In case of any concerns regarding parcel tampering, please contact our team immediately and take a video before opening your box.
- For time-sensitive orders, please reach out to our customer team for further assistance.
**Return Approval and Processing:**
- Return requests must be approved before processing.
- Once your return request is received, it may take up to 48 hours for our team to respond with or without approval.
- Returns must be received by our Tarissa team and clear our quality checks before store credit is issued.
-Upon receipt of your returns and clearance through our quality checks, you will be issued store credit or a voucher. This credit can be utilized in your subsequent purchase. The voucher remains valid for three months from the date of issue.
**Additional Information:**
- Orders placed online cannot be returned at physical offline store.
- Our artisanal and hand-made products may exhibit slight variations in texture, colour, and size, which are natural characteristics and not defects and are not eligible for return or replacement. We encourage our valued customers to appreciate that each piece is crafted individually by artisans, enhancing the uniqueness of every product.
- Tarissa reserves the right to deny repeated returns for the same order.
Claiming Refunds:**
- **For Credit Card/Debit Card/Net banking Transactions:** Refunds will be issued to the original mode of payment. Please note that banks typically take 4-5 business days to process refunds.
- **For COD (Cash on Delivery) Transactions:** Refunds can be provided via Tarissa Credits or transferred into the customer's bank account. Refunds to bank accounts are processed within 7-8 business days. Cash refunds are not available for COD orders. Refunds will be initiated only after we physically receive the returned shipment. Refunds cannot be transferred to third-party bank accounts. The name of the customer requesting the refund must correspond with the name of the bank account holder.
-Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.
We appreciate your cooperation in adhering to our return policy guidelines. If you have any questions or need further assistance, please don't hesitate to contact our Tarissa Care team at contact@tarissa.in.
