Frequently Asked Questions (FAQs)

To place an order, simply browse our products, select the item(s) you wish to purchase, and click on the "Add to Cart" button. Proceed to checkout, fill in your details, and complete the payment process.

Yes, you can modify or cancel your order within 4 hours of placing it. We understand that circumstances may change, and you may need to adjust your order accordingly. To modify or cancel your order, please contact our customer support team within the specified time frame, and we will assist you with the necessary changes. Please note that after this time period, orders may already be in the processing stage and cannot be modified or cancelled. We appreciate your cooperation and understanding.

After your order is confirmed, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment on our website or the courier's website.

If you encounter any issues with your order, such as missing items, damaged goods, or delivery delays, please contact our customer support team immediately. We'll work swiftly to resolve the problem and ensure your satisfaction.

Yes, we do offer discounts for bulk orders. Please contact our sales team directly to discuss your specific requirements and receive a customized quote.

No, we do not impose a minimum order requirement. You can purchase as little or as much as you need from our website.

Yes, we have a physical store located in Surat, India. You can visit our store to explore our products in person and experience our services firsthand. Our address is G-28, Prime Shoppers, University Road, Vesu, Surat - 395007. We look forward to welcoming you!

Unfortunately, our system currently does not support shipping items to multiple addresses in a single order. If you need to ship items to different addresses, please place separate orders for each address.

No, we only ship across India. We do not accept orders for international delivery at this time. Our services are limited to domestic shipping within India. We apologize for any inconvenience this may cause and appreciate your understanding.

We accept various payment methods, including credit/debit cards, UPI payments and bank transfers. You can select your preferred payment option during the checkout process.

Delivery times vary depending on your location and the shipping method selected. Generally, orders are processed and shipped within 2 business days. You can check estimated delivery times during checkout.

Yes, we offer expedited shipping options for customers who need their orders delivered quickly. You can select expedited shipping during the checkout process for an additional fee.

Yes, you can track the delivery of your order using the tracking number provided in your confirmation email. Simply enter the tracking number on our website or the courier's website to monitor the status of your shipment.

If your order is delayed or lost in transit, please contact our customer support team immediately. We'll investigate the issue with the shipping carrier and work to resolve it as soon as possible.

Yes, we offer free shipping on orders with a minimum purchase amount of ₹999. Once your cart reaches this threshold, the standard shipping fee will be waived, and your order will qualify for free shipping within our delivery zones. Enjoy the convenience of free shipping on qualifying orders!

Unfortunately, we currently do not offer the option to schedule specific delivery dates for orders. However, you can track the progress of your shipment using the provided tracking number.

No, we do not ship internationally. Currently, our shipping services are limited to domestic locations only. We apologize for any inconvenience this may cause and appreciate your understanding.

Yes, you can change the delivery address within 4 hours of placing your order. We understand that circumstances may arise where you need to update the delivery address. To do so, please reach out to our customer support team within the specified time frame, and we will assist you with updating the delivery address for your order. Please note that once this time period has elapsed, our system may have already processed your order for shipment, making it difficult to change the delivery address. We appreciate your understanding and cooperation.

If you're not available to receive the delivery, the courier will usually leave a delivery attempt notice with instructions on how to reschedule delivery or collect the package from a nearby location.

At this time, we do not offer customization services for our products. However, we continually update our inventory with a diverse range of designs to suit various preferences.

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), UPI Payments, bank transfers or cash on delivery (COD). You can select your preferred payment option during checkout.

Yes, it is safe to enter your payment information on our website. We use industry-standard encryption technology to ensure that your personal and financial data is secure during transactions.

Yes, we securely store your payment details for future purchases to streamline the checkout process and enhance your shopping experience. Your payment information is encrypted and stored in compliance with industry standards to ensure the highest level of security. If you prefer not to have your payment details stored, you can opt out during the checkout process or manage your payment settings in your account profile. We prioritize the protection of your personal information and adhere to strict privacy practices.

We do not charge additional fees for using most payment methods. However, please note that your bank or payment provider may levy additional charges, such as transaction fees, depending on their policies.

At this time, our system only supports using one payment method per order. If you need to split payment across multiple methods, we recommend placing separate orders for each payment method.

Yes, you will receive a detailed receipt for your order via email shortly after the transaction is completed. You can also view and print your receipts from your account dashboard on our website.

If your payment fails or is declined, please double-check that the payment information entered is correct and that your payment method is valid and has sufficient funds. If issues persist, contact your bank or payment provider for further assistance.

Our return policy allows for returns within 3 days of receiving your order for a refund or exchange. Items must be in unused and resalable condition with original packaging and tags intact. Certain exclusions may apply; please refer to our return policy for full details.

To initiate a return, please log in to your account, navigate to your order history, and select the item(s) you wish to return. Follow the prompts to generate a return label and instructions for sending the item(s) back to us.

We do not offer refunds for returned items. Instead, we provide store credit for eligible returns. Once your returned item is received and inspected, You will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be use anytime in the next 3 months without any limitations.

If you receive a defective or damaged item, please contact our customer support team immediately with details and supporting evidence (unboxing video is a must). We will gladly arrange for a replacement at no extra cost. However, we do not provide refunds for returned items; instead, we offer store credit which you can use to make a purchase in future. Our goal is to ensure your satisfaction with your purchase, and we appreciate your understanding of our return policy.

Shipping charges (if any) paid at the time of placing the order are not refundable.