Privacy Policy

  1. Introduction

We, Tarissa, carry out our business from our retail store (under our brand "Tarissa" by “Viorra”) having its store at G-28, Prime Shoppers, University Road, Vesu, Surat - 395007 (hereinafter referred to as “Tarissa”, “we” or “us”) that is obtained through the use of its website https://tarissa.in/ (“Website”) by the users (“User” or “you”). At Tarissa, we respect your privacy and are committed to take reasonable precautions to protect your information and comply with our obligations related to privacy.

This policy ("Privacy Policy") outlines the manner in which your information is collected by us through various interactions with you on the Website, and the manner in which the information so collected is used by us.

Please note that this Privacy Policy may be amended or updated from time to time to reflect changes in our practices with respect to processing of personal data or changes in applicable law. We encourage you to read this Privacy Policy carefully, and to regularly check it to review any changes that we might make to it.

By accessing the services provided by the Website, you agree to the collection, use, sharing and storage of your information by Tarissa in the manner provided in this Privacy Policy.

  1. Collection of Information

We collect the details provided by you on registration (if any) together with information we learn about you from your use of our service and your visits to the Website.

We may collect the following personally identifiable information about you when you are transacting on the Website:

First and last name;

Email addresses;

Contact details including mobile phone numbers;

PIN/ZIP code;

Demographic profile (such as your age, gender, date of birth, and address); and

Your opinion on services, products, features, etc. on our Website.

We also collect certain data as you access and use our services on the Website which include the following:

Device information;

Domain server;

Location information;

IP address;

Type of web browser you are using;

Network carrier.

We may also collect information about:

The pages you visit/access;

The links you click on our Website;

The number of times you access the page; and

Things you view, add to bag, add to wish list.

If you make a purchase, we collect sensitive personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information or bank/ account details, and other account and authentication information, as well as billing, shipping, and contact details.

We may collect additional information in connection with your participation in any schemes, promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We may also monitor customer traffic patterns and Website use, which enable us to improve the service we provide to customers.

  1. Use of Information

We use personal information to provide the product and services on the Website and for general business purposes. Collection of email enables us to improve your shopping experience. Further, we use your personal information and your contact information to send you registration confirmation, special offers, recommendations (based on your previous orders, your browsing history and your interests), changes in the service policies or terms of use, event-based communications such as order information, renewal notices, invites, reminders, etc., to troubleshoot problems, to collect monies owed, to measure interest in our products and services, and to inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we analyse demographic information and profile data about users' activity on the Website. We identify and use your IP address to help diagnose problems with our server and to administer the Website.

All personal data and information collected by us is used only for the purpose specified in this Privacy Policy.

  1. Cookies and similar technologies

We may use cookies and other technologies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behaviour, and providing a safer experience.

You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect your ability to use the Website.

  1. Disclosure of Personal Information

We may share your personal information (on a need-to-know basis) with third parties that provide services on our behalf and/or generally in connection with our Website offerings, such as website hosting, email services, marketing, fulfilling customer orders, transaction processing, data analytics, providing customer service, and conducting customer research and satisfaction surveys. These service providers are obligated to protect your data under law.

We may also disclose personal information such as name, email, mobile phone number, device information, location, network carrier, etc. available to certain third-party service providers, on a need-to-know basis. This information is shared with the third-party service providers so that we can (a) personalize the Website for you and (b) perform behavioural analytics.

We reserve the right to disclose your personal identifiable information as required by law and/or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, legal process or a court order served on us.

We do not sell, share or distribute any personal information with third parties for their own marketing or advertising purposes without your prior express consent.

  1. Your Consent

By using our Website and/or by providing your information, you consent to the collection, sharing, storage and use of the information you disclose on the Platform in accordance with the Privacy Policy, including but not limited to your consent for sharing of your information as per this Privacy Policy.

  1. Link to other websites

Our Website may contain links to other websites. However, please note that once you have used these links to leave our site, we do not have control over those websites. We are not responsible for the protection and privacy of any information that you provide whilst visiting such sites. This Privacy Policy does not govern such sites. Please exercise caution and look at the privacy policy applicable to the website in question prior to sharing any personal information.

  1. Your Rights

You have the right to access or correct the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You may write to us at contact@tarissa.in regarding the personal information collected by us.

If you believe that any information we are holding on you is incorrect or incomplete, you may write to us at the above-mentioned email address. We will promptly correct any information which is incorrect in our records.

For any of the uses of your personal information described in the Privacy Policy that require your consent, note that you may withdraw your consent by writing to us at the above-mentioned email address. In the event you refuse to share any information or withdraw consent to process information that you have previously given to us, we reserve the right to restrict or deny access to the Website and the provision of our services for which we consider such information to be necessary.

  1. Data Retention

We store and retain the personal data provided by the users for such period of time as is required to fulfil the purposes for which such information is collected, as outlined in this Privacy Policy, subject to such longer periods of retention as may be required under applicable laws.

  1. Security Precautions

Our Website has in place security measures and standards (as required under applicable law) to protect the loss, misuse, and alteration of the information under our control. Whenever you access your registered account on the Website or process a transaction on our Website, we offer the use of a secure server. Please beware that, despite our best efforts, no security system is impenetrable.

  1. Choice/Opt-Out

Our Website provides all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. You may delete certain non-mandatory information. You can write to us at the contact information provided below to assist you with these requests.

  1. Profile Deletion

Our Website enables you to request to permanently erase your Tarissa account. Once requested to delete, all associated information like past orders, wish lists, saved addresses, and any pending benefits like Vouchers, Cash, or Credits will no longer be accessible to you. The 'Profile Deletion' will require you to forfeit future account creation with the same email address. In the event that your account has any open orders, payments, grievances, shipments, then we may refuse or delay the deletion of your account.

  1. Force Majeure

Despite the provisions outlined in this Policy, terms of use, or any other terms and conditions on the Website or elsewhere, Tarissa shall not be liable for any loss, damage, or misuse of your personal data if such occurrences are attributable to a Force Majeure Event (as defined below).

A "Force Majeure Event" refers to any event beyond the reasonable control of Tarissa, including but not limited to sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computers, computer systems, or computer networks, computer crashes, breach of security and encryption (provided it is beyond the reasonable control of Tarissa), power or electricity failure, or unavailability of adequate power or electricity.

While Tarissa will make every effort to take reasonable and appropriate measures to maintain the security of any personal data we hold about Users and prevent unauthorized access, Users acknowledge that the internet or computer networks are not entirely secure. Tarissa cannot provide absolute assurance regarding the security of Users' personal data.

  1. Grievance Officer

If you have any compliant or grievances or concerns with respect to Website or this Privacy Policy, please inform such matters to the designated Grievance Officer as mentioned below in writing or through electronic mail:

Name: Priyanka Vdhan

Email: contact@tarissa.in

  1. Governing Law and Jurisdiction

This Privacy Policy operates under and is governed by the laws of India. In the event that any party seeks legal recourse, the exclusive jurisdiction for all matters arising from this Privacy Policy shall lie with the courts in Surat, India.